To ensure a smooth and efficient support and consultation process, please follow these guidelines:

• 1. Affiliation and Purpose
  • 1.1
    Ekagajpatra is a privately developed mobile application and is not affiliated with, endorsed by, or officially connected to any government agency. The platform has been created with the sole purpose of facilitating access to public services for everyday citizens in a more convenient, efficient, and user-friendly manner.
  • 1.2
    We understand that navigating various government services can be complex for the average user. Ekagajpatra aims to simplify this process by acting as a digital facilitator not a service provider. Our app helps users discover and interact with existing government services through tools and interfaces we have developed independently. These tools include simplified guides, automated form-filling features, document organizers, and other utilities designed to improve access and usability.
  • 1.3
    While our platform may link to or display publicly available information from government sources, we do not claim to represent or operate on behalf of any government body. All content is designed to support the user experience, not to impersonate official channels.
  • 1.4
    We are committed to transparency and are continuously working to ensure that our users understand that Ekagajpatra is a third-party service provider, focused solely on improving citizen engagement with public services through innovation and technology.
• 2. Account Deletion
  • 2.1
    Users have the right to delete their Ekagajpatra account at any time. Account deletion can be initiated through the app settings or by contacting our support team at contact@ekagajpatra.com.
  • 2.2
    Upon receiving a deletion request, we will take reasonable steps to verify your identity and process the request within a reasonable timeframe. Once your account is deleted all personal information associated with your account will be permanently removed from our active databases, any stored documents, preferences, or activity history will no longer be accessible, certain data may be retained in backups or archives for a limited period as required by law or for legitimate business purposes (e.g., to comply with legal obligations or resolve disputes) after which it will be securely deleted.
  • 2.3
    Please note that deleting your account will revoke access to all features and services provided through the Ekagajpatra app. If you wish to use the app again, you will need to create a new account.
  • 2.4
    By using Ekagajpatra, you acknowledge and agree to the terms outlined in this Account Deletion policy.
• 3. Information We Collect
  • 3.1
    Personal Information: When you create an account or use our services, we may collect personal information, including but not limited to your name, email address, contact details, and other data necessary for providing our services.
  • 3.2
    Usage Data: We may gather non-personal information, such as IP addresses, browser type, device information, and pages visited, to analyze trends and improve our platform's performance.
• 4. How We Use Your Information
  • 4.1
    To Provide Services: We use your personal information to create and manage your account, process your requests, and generate the necessary documents and forms as per your input.
  • 4.2
    Communication: We may contact you to respond to your inquiries, provide updates, and send important notifications related to your account and our services.
  • 4.3
    Improve User Experience: Your usage data helps us analyze and optimize our platform, making it more user-friendly and efficient.
• 5. Data Security
  • 5.1
    We implement strict security measures to protect your data from unauthorized access, disclosure, or alteration.
  • 5.2
    Despite our efforts, data transmission over the internet cannot be guaranteed as entirely secure. You acknowledge the inherent risks and agree that Ekagajpatra shall not be liable for any data breaches beyond our reasonable control.
• 6. Third-Party Services
  • 6.1
    We may use third-party services to enhance our platform's functionality and user experience. These third parties are subject to their own privacy policies, and we encourage you to review them.
  • 6.2
    We do not share your personal information with third parties for marketing purposes without your explicit consent.
• 7. Cookies and Similar Technologies
  • 7.1
    Our website may use cookies and similar technologies to collect usage data and improve your browsing experience.
  • 7.2
    You have the option to disable cookies through your browser settings; however, this may impact certain features of our platform.
• 8. Children's Privacy:
  • 8.1
    Our services are not intended for use by individuals under the age of 18.
  • 8.2
    We do not knowingly collect or retain personal information from anyone under 18 years old. If we become aware of such data, we will take appropriate measures to delete it promptly.
• 9. Changes to Privacy Policy
  • 9.1
    We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
  • 9.2
    You will be notified of significant changes through the email address provided or by prominent notice on our website.
• 10. Contact Us
  • 10.1
    If you have any questions or concerns regarding this Privacy Policy or the handling of your data, please contact us.

By using our platform, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. We value your trust in Ekagajpatra and assure you that we are committed to protecting your privacy and ensuring a secure and enjoyable user experience.

Last updated: 06/07/2025