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New drinking-water connection in Kathmandu Valley (KUKL)

नयाँ धारा जडान (काठमाडौं उपत्यका खानेपानी लिमिटेड)

Responsible office

Kathmandu Upatyaka Khanepani Limited (KUKL) branch office for your area

काठमाडौं उपत्यका खानेपानी लिमिटेड शाखा कार्यालय

Who can applyHouse or land owners in KUKL's Kathmandu Valley service area who want a new piped water (tap and meter) connection.

Typical timeNot published — confirm at the office. KUKL's disclosure says service time follows its citizen charter, which is not yet online.

Taxes / chargesNot stated

01 · Before you apply

Essential information

Legal basis

Not confirmed in this research. KUKL has run Kathmandu Valley water distribution for 30 years from 1 Falgun 2064 BS (Onlinekhabar); tariff dated Shrawan 2070

Fee information as of

Not published (only a Shrawan 2070 tariff is online, and it is unreadable)

Source updated

Baisakh 2083 BS (KUKL proactive disclosure; gives no fees)

Data confidence

low

02 · Prepare

Documents you need

Bring original documents together with readable photocopies. Names, dates and record details should match across every document.

Not published — confirm at the office (KUKL's citizen-charter page says 'Updated Soon'; its disclosure only says to submit the required documents)

03 · At the office

Step-by-step process

1
Go to the KUKL branch office (शाखा कार्यालय) that serves your area.
2
Register an application for a new tap/meter connection (नयाँ धारा/मिटर जडान).
3
Submit the documents the branch asks for.
4
KUKL processes the application and, if needed, inspects the site.
5
Pay the connection fee KUKL sets.
6
KUKL approves the connection and installs it with the meter.

04 · Cost

Fees and charges

Application fee, connection charge, deposit and meter

Charges depend on pipe size (½-inch, ¾-inch, etc.). KUKL's only online tariff (Shrawan 2070) uses a legacy font that cannot be read reliably

Not published — confirm at the office

05 · Digital options

Online services

KUKL customer web portal KUKL grievance system KUKL citizen charter page

06 · Read carefully

Important notes

kathmanduwater.org now redirects to kukl.org.np.
Complaints: the branch office, KUKL's online grievance system, phone, in writing, or KUKL's Facebook/WhatsApp. Unresolved cases go to the office head, then KUKL head office.
KUKL head office: Tripureshwor, Kathmandu; 01-4117356 / 01-4117358; [email protected]. Information officer: 01-4117340.
Outside KUKL's area, water is supplied by Nepal Water Supply Corporation, municipal schemes or users' committees, each with its own fees.

07 · Where to go