Public enterpriseUtilities & telecomBeta

New electricity connection (domestic meter)

नयाँ विद्युत मिटर जडान

Responsible office

Nepal Electricity Authority distribution centre (DCS) for your area

नेपाल विद्युत प्राधिकरण वितरण केन्द्र

Who can applyOwners of a house or land who need a new single-phase or three-phase electricity connection; supply is given in the legal owner's name.

Typical timeNEA's published material gives no current time limit. Its last public commitment (Poush 2075) was 7 days for a new single-phase meter, 15 days for three-phase and one month for a TOD meter. News reports (2022) describe delays of months where a pole, line or transformer is needed.

Taxes / chargesNot stated

01 · Before you apply

Essential information

Legal basis

Nepal Electricity Authority Act 2041; Electricity Act 2049 and Electricity Regulations 2050 (Act names not re-verified in this research); NEA consumer tariff and service-rate schedule

Fee information as of

Undated NEA service-rate schedule, linked as current in Oct 2026 (post-Mangsir 2078 tariff)

Source updated

not shown (fee schedule undated; NEA tariff page updated 2026-10-09 AD)

Data confidence

medium

02 · Prepare

Documents you need

Bring original documents together with readable photocopies. Names, dates and record details should match across every document.

NEA new customer application form (नयाँ ग्राहक निवेदन फारम) – download from nea.org.np or collect at the distribution centre
Photocopy of the owner's citizenship certificate (नागरिकता प्रमाणपत्र)
Photocopy of the land ownership certificate (लालपुर्जा / जग्गाधनी प्रमाणपुर्जा)
Building approval certificate from the municipality (नक्सा पास / भवन निर्माण इजाजत). NEA's page says 'Building Approval Certificate'; ask whether a completion certificate (निर्माण सम्पन्न प्रमाणपत्र) is also needed
Ward office recommendation (वडा सिफारिस)
Photograph of the applicant (number and size not published – confirm at the distribution centre)
If the applicant is not the registered owner: the document NEA's English page calls a 'resignation letter' (probably राजीनामा or the owner's consent, मञ्जुरीनामा) – confirm at the distribution centre

03 · At the office

Step-by-step process

1
Find the NEA distribution centre (वितरण केन्द्र) that serves your area. Contacts are at nea.org.np/contact-information-of-dcs.
2
Get the application form: download it from nea.org.np or collect it at the centre. Three-phase applicants can apply fully online at crm.nea.org.np/new-connection.
3
Submit the form and documents before any service line is drawn, and pay the application fee.
4
NEA estimates the cost of connecting your premises (pole, line, transformer if needed). Pay the service charge in that estimate.
5
Finish the house wiring. NEA inspects it before supply starts: the first inspection is free, your wiring contractor must be present, and re-inspections may be charged.
6
Pay the meter installation charge. NEA installs the meter and connects supply in the legal owner's name.
7
Keep every receipt. If NEA cannot connect you immediately, ask the centre to give the expected date in writing; complaints go to NEA's line 1150.

04 · Cost

Fees and charges

Application form (domestic)

Rs 200 for other (non-domestic) customers

Rs 100

Meter installation charge – 5A single-phase domestic

Rs 100

Meter installation charge – 15A

Rs 150

Meter installation charge – 30A

Rs 300

Meter installation charge – 60A

Rs 500

Meter installation charge – three-phase domestic

Other customers: up to 10 kVA Rs 1,000; above 10 kVA Rs 1,500; TOD meter Rs 1,500

Rs 1,000

Fuse service

Rs 100 single-phase / Rs 200 three-phase

Service charge for line, pole or transformer work

Based on the estimated cost of connecting your premises

Varies – per NEA's site estimate

Meter price, security deposit (धरौटी) or demand charge

NEA's online fee schedule lists none of these; ask the distribution centre for a written estimate

Not published — confirm at the office

Wiring re-inspection

First inspection is free

Not published — confirm at the office

Monthly minimum charge after connection (for reference, 0–20 units)

5A users of up to 20 units pay no energy charge; higher consumption blocks cost Rs 6.50–11 per unit

5A Rs 30; 15A Rs 50; 30A Rs 75; 60A Rs 125

05 · Digital options

Online services

NEA new customer application (form and requirements)NEA online new connection (three-phase)NEA distribution centre contacts NEA application form (PDF)

06 · Read carefully

Important notes

Supply is given only in the legal owner's name. When buying a property, make sure past electricity bills are cleared.
Apply before any line is drawn: NEA says documents must be submitted before taking electricity lines.
NEA installs the transformer for loads up to 100 kVA; only customers above 100 kVA may install their own (Onlinekhabar, 2022).
Load changes on an existing meter: increases were made free, and reductions cost Rs 300 single-phase / Rs 500 three-phase (Onlinekhabar, Mangsir 2078). Confirm current rates.
NEA's fee schedule is undated, and the PDF text was partly garbled, so amounts should be checked at the counter.
Office hours: 9:00–17:00 (Magh 16–Kartik 15) and 9:00–16:00 (Kartik 16–Magh 15). NEA main office: 01-4153051, [email protected].